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Returns and Exchanges

Returns
We want all our customers to be completely satisfied with their chosen items. However, if you’re unhappy with your purchase, please let us know as soon as possible and return within 14 days of purchase.

Our returns address is:

My Pets Ashes
The Chapel
Hannahs at Seale Hayne
Howton Road
Newton Abbot
TQ12 6NQ

All returned items must be unused and in their original condition*.

Please contact us if you are unsure about our returns process.

The postage and handling of your return is your responsibility. Please ensure that you obtain proof of postage when sending your parcel back as we cannot be held responsible for any orders that do not arrive back to us. You may be able to claim compensation through your chosen return service if you have proof of postage.

Returns can only be refunded to the person who originally placed and paid for the order, and the refund can only be processed back to the same payment method. Refunds can take up to 14 days after receipt of the return.

*Please note that we cannot cancel or refund bespoke or made-to-order items.

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Exchanges
If you would like to exchange your item, please let us know as soon as possible via hello@mypetsashes.co.uk. Please return your item to the address below and include your order number and the item you would like to exchange for.

My Pets Ashes
The Chapel
Hannahs at Seale Hayne
Howton Road
Newton Abbot
TQ12 6NQ

The postage and handling of your return is your responsibility. Please ensure that you obtain proof of postage when sending your parcel back as we cannot be held responsible for any orders that do not arrive back to us.

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