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Orders and Payment

Orders and Payment

I want to place an order

When you are ready to purchase the items that you have placed in your basket you can simply click on the shopping trolley icon located at the top right of the page and you will be directed to your basket. Here you will be able to use our delivery calculator to work out how much the shipping would be for your order. Remember to select the correct delivery country from the drop down menu and enter the correct postal/zip code. Then simply update the total by using the button below.

Remember if you have a coupon or gift voucher please enter this in the coupon code section beneath the total.

When you are happy with the payment total of the order, you can then click “Checkout” on the lower right of the page.

To complete your purchase please follow these steps:

Checkout 

You can sign into your account if you have one or if this is your first visit, register with us. Or you can check out as a guest without registering.

Billing and shipping information

Please complete all required sections, these are highlighted for you with a red asterix (*). If possible, please enter a mobile number where we can reach you should we need to discuss your order. Your privacy is very important to us and we promise not to pass your details onto any other 3rd party. If you are shipping to an alternative delivery address, please tick “Deliver to a different address?” and complete the highlighted sections.

Payment options

You can use any of the payment types listed below to pay for your order:

Visa
Mastercard
PayPal
Klarna
Gift Vouchers
Cheques

Credit and debit card holders are subject to validation and authorisation by both us and the card issuer.  You may be presented with 3D secure security measures when paying. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone.

All payments shall be made and processed in accordance with our Terms and Conditions. 

How do I pay with a Gift Voucher?

Click here for more information on paying with a Gift Voucher.

Which buy now, pay later options do you accept?

Klarna 30 days

Klarna pay in 3 instalments

Paying by cheque

Please note if you are paying by cheque we do not despatch your goods until the cheque has cleared. Please send cheques to: Ammon Enterprises Ltd, The Chapel, 11 Seale Hayne, Newton Abbot, TQ12 6NQ.

Order Review
Take a moment to review your order one last time. If you would like to go back over your addresses/payment details, just click on the “Back” button. Once you are happy with your details you can go ahead and complete your order by clicking “Pay £* now”. You will then receive a confirmation of your order by email.

Delivery

Our website is available to take orders 24 hours a day, 7 days a week. We process orders Monday to Friday 9am to 5pm excluding Bank Holidays. Please see our delivery page for more information.

Amending/Cancelling orders
If you need to amend your order at all please contact us as soon as possible by phone (0)1626 798198 or email hello@mypetsashes.co.uk

All postage and handling charges associated with returning the goods to My Pet’s Ashes are your responsibility.

There are some products we cannot cancel or refund, such as made-to-order or engraved items. Please see our Returns and Exchanges policy for more details.

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