We try to despatch all non-bespoke orders on a next working day service if placed before 12pm (please be aware this is not always possible, if you require your item urgently please call us to discuss). We use APC Overnight for most orders that will not fit through a letterbox, and Royal Mail for all our smaller items. You will receive a tracking email from APC to let you know when your order has been despatched and another on the day of delivery with a two hour time slot for delivery. The second email will send you a link in case you would like to reschedule your delivery.
To track your APC order you will need your consignment number which will be emailed to you. Click here to view the tracking website.
If you need to change the delivery address please call us on (0)1392 58 1012, if the parcel has already been despatched this may incur an additional charge.
You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason. During our busy times delivery times can increase due to a larger volume of orders. For any further delivery queries, please call us on (0)1392 58 1012 or email email@example.com.
Click and Collect
My Pets Ashes Click and Collect service allows you to collect your items from our local shop in Newton Abbot, Devon free of charge.
Simple steps to click and collect:
- Place your order online
- Select the ‘click and collect’ delivery option
- For most items your click and collect order will be ready within 3 business hours however sometimes this may not be possible. Please ensure you receive an email from us confirming your order is ready before leaving to pick up. Please call us if your order is urgent on (0)1392 58 1012.
- Collect your items from our Newton Abbot shop.
Overseas Delivery Prices Are Displayed On On The Checkout When Placing Your Order for most items*
We use different couriers for overseas items depending on the size and weight of the parcel. Tracking details will be sent to you via email once despatched.
European Addresses (outside UK) usually 4-8 working days.
USA & Canada usually 5-9 working days
Australia & New Zealand 6-10 working days
Rest of the World 6-21 working days
If you require you order urgently please contact us and we will do our very best to arrange delivery as soon as possible, however, please note we cannot guarantee any delivery date outside of the UK.
*Some items we do not ship overseas or we require additional information before we can confirm the delivery price, please contact us if you have any questions.
For any issues tracking please contact us on (0)1392 58 1012 or firstname.lastname@example.org
*Engraved / Personalised Items
Engraved, inscribed or personalised items can take up to 3 weeks. If you require the item urgently/by a specific date please contact us and we will do our very best to accommodate requests.